Policies

Hours

Check-in

It is best to contact us via email info@exceptionalplaces.com
If you will be checking in late, please email us to let us know.

Check-out

Check-out time is 11:00 AM

Meals – Alcohol – Shuttle

Meals have to be reserved in advance. The chef’s menu changes daily and consists of a 3-course meal. Dinner is one seating and served at 7pm. CAD $49.95 per person

Breakfast served from 8am to 10am: CAD $19.50 per person

We are a licensed facility featuring a variety wines, Yukon beers and a variety of spirits. Any alcohol consumed in public/common areas must be purchased at Inn on the Lake.

Airport shuttle fee: CAD $200.00 per person (round-trip). Shuttle hours are 6am - 6pm daily. 

Booking & Cancellation Policies

• A credit card number is necessary to hold the reservation.
• Payment types
  
• Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
• No cribs (infant beds) available
• Group cancellations less than 30 days prior are subject to a fee
• Cancellations or changes made 7 days prior or less as well as no-shows are subject to a fee equal to 100% of the total amount paid for the reservation.
• Cancellations less than 30 days and more than 7 days prior are subject to 25% charge of total reservation.

Pet-friendly

If you desire to bring a pet, contact us to arrange for a pet-friendly room. An extra charge of CAD $50.00/pet/stay will apply. 

The Presidential Suite and Fireweed Cottage are designated as pet friendly.

By bringing your pets and having them stay in the Fireweed Cottage or Presidential Suite, you are agreeing to additional charges if there is excessive pet hair cleaning, soiled linens or damage caused by pets. Pets are not permitted on bedding, couches or furniture. If there is evidence of pets on the bedding, couches or furniture there will be a non-refundable cleaning fee charged of $200. This is non-negotiable.

Non-Smoking Facility

Inn on the Lake is a non-smoking facility. Guests are welcome to smoke outdoors.

Safety

If you take part in any of our guided activities or services, you will be required to sign a liability waiver.

If you wish to access any of our complimentary activities or services, corresponding gear must be used at all times.

Inn on the Lake is always conscious of guests’ safety. The Yukon is a place of extremes. Weather conditions will vary greatly within a 24-hour period and could result in icy or slippery conditions around the lodge. Solid footwear and appropriate clothing is recommended.